Privacy Policy

This Chinese translation is for reference only. If it differs from the English version, the English version prevails.

We keep this simple, because that's how we work. This policy explains what information we collect, why, and what we do with it — in line with the Australian Privacy Principles (Privacy Act 1988, Cth).

What we collect

• Contact details you give us — name, email, company and anything you write in our contact form. We use these to reply to you and scope your project. Nothing else.
• Questions you type into the Ask Whale chat — sent to Cloudflare, which runs the chat, and to Anthropic's Claude model, which writes the answer from our website's content. We keep each question and the chat's answer for 12 months, with phone numbers and email addresses removed, to improve the chat, our website and our services, then delete them automatically. We don't store your IP address or set a cookie for the chat, and no other visitor can see your questions. Your conversation is also kept in your own browser tab, so it stays when you move between pages, and is cleared when you close the tab. To keep automated scripts out, the chat uses Cloudflare Turnstile, which checks in the background that a person is asking; see Cloudflare's Turnstile Privacy Addendum. Please don't type sensitive information into it. See Cloudflare's Privacy Policy · Anthropic's Privacy Policy.
• Details you leave in the Ask Whale chat — if you leave your name and a phone number or email in the chat, those details and the questions you asked in that chat are emailed to us through Web3Forms, which keeps submissions for up to 3 years by default. We use them only to reply to you. See Web3Forms' Privacy Policy.
• Site analytics — Google Analytics (GA4) — page views and which pages people use, so we know what's working. Google Analytics uses cookies and may see your general location and device type. See Google's Privacy Policy.

What we don't do

• No selling, renting or trading your information — ever.
• No marketing emails unless you've explicitly asked for them, and you can opt out with one click.
• We don't build custom audiences or retarget you with ads based on this data at this time.

Cookies and opting out

You can block or delete cookies in your browser settings at any time — the site still works without them, though we won't be able to see anonymous analytics for your visit. To opt out of Google Analytics specifically, use the Google Analytics opt-out browser add-on.

Where it's stored

Enquiry details live in our email and project systems, accessible only to the team working on your job. We keep them while we work together and for a reasonable period afterwards for record-keeping, then delete them on request.

Your rights

You can ask us at any time what information we hold about you, ask us to correct it, or ask us to delete it. Email info@whaledigitalconsulting.com.au and we'll sort it within a few business days.

Client websites

Websites we build for clients have their own privacy obligations. We build them to collect the minimum necessary and to meet the same standards described here, but each business is responsible for its own policy.

Questions

Anything unclear, just ask: info@whaledigitalconsulting.com.au · Melbourne Bayside, VIC.